Welcome to the Southern Cross Care Coronavirus (COVID-19) information page. Here you will find information about the COVID-19 pandemic, how we are responding to it, and what you need to do as a member of the Southern Cross Care community.

Update regarding The Philip Kennedy Centre

Saturday, 1 August 2020 - 12.00pm

On Friday 31 July Southern Cross Care was notified that a close contact of a personal care worker who worked in two units at The Philip Kennedy Centre (PKC) on Thursday (30 July) had tested positive for Coronavirus (COVID-19).

The Communicable Disease Control Branch at SA Health advised that due to the fact this was a ‘third-party’ contact, there was no requirement to isolate residents or other staff, however in the interests of protecting the health and safety of our vulnerable residents, we made the decision to immediately activate our ‘Outbreak Response Plan’.

Key elements of this plan include:

  • Activating our dedicated Outbreak Commander and Management Team
  • Restriction of all visitors to the home, with the exemption of essential services
  • Isolation of residents in the affected units to their rooms, where regular symptom checking was conducted
  • Removal and self-isolation of all staff who had close contact with the affected staff member
  • Activating our Emergency Response Team of specially trained care staff
  • Implementing full PPE requirements, special cleaning, laundry management and food services protocols
  • Regular communication with affected residents, families and employees
  • The provision of oversight, support and guidance via our Emergency Pandemic Committee

We are very pleased to report that this morning Southern Cross Care received confirmation that the staff member who had been tested for COVID-19 has returned a negative test result.

As a final precautionary measure, we are working closely with health authorities to ensure contact tracing steps are completed within the community. Following these steps, we plan to return to normal operations within the home, and we are hopeful this will take place by Sunday 2 August.

We will continue to provide regular communication and support to our residents, families and staff as we transition back to normal operations at The Philip Kennedy Centre. We will do everything possible to ensure everyone feels safe and supported as we move forward together as a community.


Saturday, 1 August 2020 - 6.30pm

We are pleased to confirm that all final precautionary measures have now been completed, and that operations will return to normal at The Philip Kennedy Centre on Sunday morning (2 August).

With operations returning to normal, this means that we will revert to our standard current visitation protocol, and scheduled visits and resident outings can re-commence. For further details about our visitation protocol, please click here.

Our response to COVID-19

The Southern Cross Care Board, Executive and Management team are closely monitoring the COVID-19 situation, and are leading a range of planning and preparedness activities including;

  • Activation of our Emergency Planning Committee, to coordinate our organisational response
  • Creation of a new Emergency Pandemic Response Team, to coordinate our clinical response
  • Reviewing and updating our Pandemic Prevention & Management Plan and Procedure
  • Redoubling of our standard hand-hygiene and infection control and prevention protocols
  • Rolling out new mandatory training modules to all staff, specific to COVID-19
  • Assessing and preparing for any disruption to supply of items such as food or medical consumables
  • Introducing new requirements and restrictions on staff returning from travel, and on visitors to our Residential Care homes and other service locations

These activities are helping to ensure that our organisation is well prepared to respond to COVID-19, and minimise any impact it may have on our provision of high-quality services to our clients and residents.

What is COVID-19

Click here for information about COVID-19.

What I need to do

Click here to find out what you need to do as a member of the Southern Cross Care community.

Residential Care visitors

Click here to read our current protocol for visitors to our Residential Care homes.

Impacts to services

Click here to find out how COVID-19 is impacting our services.

More information

Click here to access more information about COVID-19.