COVID-19 is a growing global pandemic. Our Board, Executive and Management continue to closely monitor the situation, including the latest updates from the Australian Government, industry groups and health experts. Our Emergency Pandemic Response Team is responding to the emerging changes including developing a protocol for visitors to our Residential Care homes.
To help stop COVID-19 from entering our homes, visits are now only permitted if they are absolutely essential. There will be some exceptions for visits related to compassionate care situations. Such essential visits will be assessed by the Residential Services Managers in each respective home and the timing of visits must be pre-arranged.
Further to our restrictions on visits, we also ask that people refrain from visiting our homes to deliver gifts or other goods at this time. We have well-established supply partners that meet our infection prevention and control standards and can use these to source all essential supplies. If you believe your loved one needs something in particular, please contact your local home and we will make appropriate arrangements.
During this busy period we ask that all visitation and specialty goods requests be sent via email. The email addresses for each home can be found here.
To help our residents stay in contact with their loved ones, we have accelerated our roll-out of additional communication tools. This includes smart-phones with video-call capabilities and in-room landline phones for those who do not already have them. We hope to have these in place by the week ending April 10th 2020.
Please be assured that we are monitoring the COVID-19 situation closely and will continue to review these temporary but critical arrangements. As always, protecting our residents is our highest priority and we thank you for your understanding and support of the measures we are taking. Our compassionate staff members are working together to ensure the best quality care is provided to residents.
If you are a family member or resident representative, we ask that any questions or concerns be communicated to our Residential Care homes by your resident’s nominated contact.