How is the accommodation charge calculated?

1. Calculate the value of your assets.
2. Subtract $46,500 from the answer to Step 1.
3. Divide the result by 2,080 to give a daily accommodation amount (or a maximum of $35.37).
4. If the calculated amount is less than $1, no charge is applicable.

What is a means-tested fee?

Depending on assets and the amount of care required, residents in permanent residential care may be asked to pay an income tested fee on top of the daily basic fee.

When will I have to start paying the means-tested fee?

When you enter one of our residential care services, you may be asked to pay an interim fee while Centrelink determines the official amount you will have to pay. This is done to ensure you are not faced with the prospect of a large back payment. Most residents receive a letter from the Department within the first 28 days of their stay, informing them of the amount they are required to pay.
For more information on aged care fees and charges please refer to the My Aged Care website

What if I’m not happy with my assessment result?

You have the final decision to accept or reject an ACAT recommendation.
If you are unhappy with the recommendations, it is always best to first talk with the person in charge of the ACAT; most concerns can resolved this way.
If you cannot come to an agreement, you can appeal the decision. ACAT will send you a letter that explains how you, or someone acting on your behalf, can do this.

What happens when I leave residential care services?

When you leave, your Refundable Accommodation Deposit (RAD) will be refunded back to you, minus any payments which you have chosen to have deducted from the RAD. The timeframes under which the RAD will be refunded are legislated by the government, and are influenced by your particular circumstances.

How do ACATs assess the type of care I need?

Whether you live at home or are in hospital, ACATs can visit you to discuss exactly what it is you need.
Team members simply ask you a series of questions that are designed to determine how much and what type of help you need.
With your permission, the ACAT will also make contact with your doctor. This helps them to gain important information about your medical history, which helps with the assessment process.

What are my rights during an assessment?

- To be treated with dignity and respect.
- To be provided with correct and complete information about the assessment process.
- To be listened to.
- To have someone with you, such as a carer, close friend or relative.
- To have an interpreter (which ACAT can arrange).
- To receive independent advice from an advocate, or have them act on your behalf.