Are visitors allowed?

Yes, of course. There is nothing to prohibit family and friends visiting you in the same manner that you
are accustomed. Overnight guests are also welcome as long as prior written consent has been provided
by Southern Cross Care if those guests stay with you for more than 10 days in any one year period.

Are there limitations on absences?

Southern Cross Care requests you to advise the Retirement Living Manager Communities of your
intended period of absence. We acknowledge that the unit is your home. We would appreciate receiving
advice from you, for security reasons, if you intend to be absent from your home for an extended

Can I still work if I enter into an Agreement to live at a retirement site?

Yes. However, in each home there must be at least one retired person. This means that at least one
resident in each home must have attained 55 years of age and be retired from full-time employment.

What inclusions/chattels does the unit contain?

Your home comes complete with floor coverings (i.e. carpets / vinyl); wall oven, cooktop, rangehood;
heating and cooling; Hot water service as well as other fixtures and fittings as outlined in your documents.

How can I vacate or be compelled to leave my villa?

A person may vacate a unit at any time by giving notice to Southern Cross Care in accordance with
your residence agreement. Subject to the provisions of the Retirement Villages Act, Southern Cross
Care may also terminate the lease, but only if the person breached any of the terms of the lease or if,
in accordance with medical advice, the unit is no longer appropriate for daily living.

What special arrangements have been made for entry of residents into health and care facilities?

Subject to assessing a resident’s care needs, Southern Cross Care will use its best endeavours to arrange admission and give priority to residents to Residential Care (low level and high level). If a place is not available immediately, priority will be given when a bed becomes available. Admission will be subject to Government requirements at the time.

Once I move in do I have a settling in period?

Yes. You have 90 days from when you move in or 180 days from settlement (whichever is the earlier) to decide if you like the retirement village lifestyle. If you do not, we refund your money in full, less market rent for the time that you have occupied the villa, and less other expenses incurred by us.

What happens if I require urgent assistance with maintenance outside of normal office hours?

Southern Cross Care has a member of the maintenance team rostered on call 24 hours a day, every day of the year. Naturally, that person is only available to be called out of hours in an emergency. The cost of this service is included in the weekly maintenance fee.

Are pets allowed?

Domestic pets are welcome as long as prior written consent has been provided by Southern Cross Care. The organisation reserves the right to withdraw such consent should such pets cause inconvenience and annoyance to others, and the consent automatically lapses upon the death of the nominated pet.

How long will you give me to sell my property?

Firstly we will confirm the expected settlement date. Once this has been provided to you, we will give approximately 4 months to confirm the sale of your property.