Who owns and manages the site?

Southern Cross Care (SA, NT & VIC) Inc (“Southern Cross Care”) own and manage over 30 retirement
villages and estates across South Australia and Northern Territory. Southern Cross Care is a charitable,
non-profit organisation. Southern Cross Care has been providing independent living, community care
and residential supported care accommodation to South Australians for 50 years. We pride ourselves
on the community spirit our residents enjoy – and the enthusiasm and professionalism of our staff in
looking after our residents.

Who can live at the property?

Each site is designed for retirees or those over 55 years that are able to live independently. Living at any
one of Southern Cross Care’s sites enables residents to enjoy all the normal aspects of living in your own
home, but without the burdens of home and garden maintenance that are required in your standard
residential property.
Southern Cross Care is committed to providing all residents with a secure, peaceful, friendly, private
environment as a restful setting for its residents.

What are the costs of securing a villa?

Residents pay a premium to Southern Cross Care. This premium is paid as follows: First, an option fee of $5,000 is paid to Southern Cross Care when application for a villa is made. The balance of the premium is paid on the date specified for settlement.

The amount of the premium varies depending on the villa size, number of bedrooms, floor plan style, location, aspect, flooring type, etc. Each architecturally designed villa has been styled by an interior designer and comes complete with extensive, high-quality fixtures and fittings, including Westinghouse kitchen appliances. Detailed specifications are available.

What stamp duty is payable?

Nil. This is a considerable saving compared with a typical residential property purchase or a community
title. Southern Cross Care is the owner and whilst residents have full occupation rights in respect of
their home, there is no transfer of title at the Lands Titles Office and as a result there is no stamp duty

Why Leasehold?

All residents living at a Southern Cross Care site will occupy their homes under a Leasehold arrangement,
which is often referred to as a License to Occupy. Whilst Southern Cross Care will maintain the title
ownership of the property, The Retirement Villages Act and the Residence Agreement protect the
residents’ tenure.
Your interest in the home is secured by a lifetime lease. The rights and obligations of residents are
clearly set out in the lease, and cannot be changed without the residents’ consent. This means that
although the residents do not have the title to their home, each resident will have the exclusive right to
occupy their home for his or her lifetime if they wish, subject only to certain exceptions set out in the
Retirement Villages Act. Continuity of management is ensured by this form of contract.

How do I secure a unit/apartment/villa?

Upon being offered a property by Southern Cross Care, you may complete a “Registration of Interest and Option” (“the Option”) and pay to Southern Cross Care a fully refundable option fee of between $500 and $5,000, which will secure your interest in that property. The option fee is fully refundable if you are unable or decide not to proceed to purchase the property within 2 working days of signing the Option.

Once you have exercised your Option, Southern Cross Care will provide you with the documents that we are required by law to provide to a prospective resident of a retirement village within 30 days. Once you have received these, you will be required to sign them within 14 days.

We recommend that you seek legal independent advice of your choice prior to signing the documents. Fees for such advice will be an additional expense to you.

After signing the Residence Agreement you will have a cooling off period of 15 business days. You will be given a copy of the Residence Agreement for your own records.

What are the services and benefits covered by the maintenance fee?

The maintenance fee is designed to simplify household budgeting by incorporating many of the typical
household costs into one regular charge. Additionally, it also funds the ongoing operation of the facilities
and services provided as detailed in your Agreement.
The fee is levied to meet the cost of:
• Rates and taxes – e.g. council, water, emergency services levy
• Insurance (excluding contents) of building, common areas, plant and equipment
• Public lighting
• Repairs, painting and maintenance of buildings, plant and equipment
• Use and maintenance of all common facilities
• Administration costs – wages for manager, administration, gardening and maintenance staff.
• Cleaning of common areas, rubbish removal
• Replacement of hot water services, air conditioning (installed by Southern Cross Care), appliances, floor coverings which were supplied in the villa when it was first occupied by the resident.
The maintenance fee is charged per week and is payable every four (4) weeks in advance.
The cost of periodic refurbishment of a home is funded by Southern Cross Care (SA, NT & VIC) Inc.

What other expenses am I responsible for?

Residents are responsible for internal cleaning, general housekeeping, personal phone bills, contents insurance, emergency call system, and if required, pay-TV and internet services (cabling provided).

Will you accept an application for a unit “subject to the sale of my property”?

Yes, absolutely. This is quite common.

Will there be a “cooling off” period after signing the lease in case I change my mind?

Yes, you may choose to withdraw from the arrangements within ten business days after signing the
Residence Agreement, provided written notice is given to Southern Cross Care. Southern Cross Care will refund any money paid by you in full.