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Access services from the comfort of your own home

Online and phone consults

A Telehealth consult is a convenient online or telephone appointment with one of our allied health professionals. If you are unable to attend our Health & Wellness Centres or live remotely, you can still have the benefit of liaising with our team from the comfort of your own home. Our Telehealth services may include dietary advice, occupational therapy, social work, as well as nursing services and exercise programs which will help you build strength, balance, mobility and confidence to be Better for life.

What is Telehealth?

Telehealth refers to a range of health services delivered via phone or video call. Consultations via video or phone can help older adults with the health and well-being support they need to be Better for life.

Telehealth consultations are particularly useful for Australians living in rural and remote areas. It removes the need to travel long distances to access some services in person. Having these services delivered in the comfort of your own home can increase your quality of life and help you be Better for Life.

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Allied Health

Southern Cross Care uses telehealth to deliver allied health services to people aged 65+ who cannot attend a Health & Wellness Centre. This could be because of distance, mobility or illness.

Allied health professionals that may offer telehealth appointments include:

  • Exercise physiologists
  • Physiotherapists
  • Dietitians
  • Occupational therapists
  • Social workers
  • Nurses
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To access Telehealth you will need

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    Tablet or Computer

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    An appointment with us


Telehealth appointments are meetings with health professionals held over the phone or via a video call. These consults may still be a one-on-one appointment or could be a small group session.

Once you book a telehealth appointment with a health professional we will send you an invitation with the details of the meeting, including how to join to your email address. At the time of the appointment, you will be able to join the online meeting with video and audio. This requires an appropriate device with a camera and a stable internet connection. Or, if a video call is not available, our allied health professional may simply call you. If you are ever unsure of how to access our appointment, ask our team to assist you. 

Southern Cross Care does not bulk bill services because Medicare does not fund them. However, we intend for all sessions to be affordable.

There are several different ways to pay for sessions. One option is through government-funded aged care programs like the Commonwealth Home Support Programme or Home Care Packages Program. Another option is through private health insurance. This is dependent on your eligibility.

Call our team on 1800 852 772 to learn more about the cost of these services.

Southern Cross Care designs all its healthcare services for older adults. As such the services on offer focus on improving the health and overall well-being of people aged 65+.

Services include group sessions with an exercise physiologist, and one-on-one consultations with a dietitian or physiotherapist. Other one-on-one allied health services may be available, including social work, occupational therapy and nursing. Southern Cross Care does not offer a telehealth doctor service.

Services target overall well-being, including your physical, social and mental health, in a healthy ageing model. This allows you to remain living at home for longer.

No, eligible individuals can self-refer to both our telehealth and Better for Life in Country SA program. However, we also accept GP and My Aged Care referrals.

Next steps?

Getting started with Telehealth is easy. Existing clients who have already completed a Health Assessment can begin immediately. For all new clients, it is easy to organise your assessment by phone. To find out more or book an assessment, call 1800 852 772 or make an enquiry below.