Home Care

We currently offer at home aged care services in the North, South, East and West of Adelaide as well as the Adelaide Hills, the Fleurieu Peninsula, Victoria and Darwin. To find out more about our specific services available in your area, please call our friendly team on 1800 852 772.

There are three ways to access Home Care assistance;

1) The Commonwealth Home Support Programme (CHSP)

2) Support at Home

3) Privately funded services

CHSP is for lower care needs, Support at Home is for higher care needs or restorative care, and privately funded services can be for either. To access Government funding through CHSP or Support at Home, your individual care needs will first be assessed by someone from the Single Assessment System. Southern Cross Care can help people to register for these assessments.

Waiting times may apply for people accessing Home Care services through Government support programs. Private services can be accessed without waiting times.

There is a range of eligibility criteria for Government-funded Home Care services based on your age and individual care needs. To find out more please call our friendly team on 1800 852 772.

There are a number of factors that will determine how much Home Care services cost. These include whether you are funding your services privately or accessing government funded home care services. If you access government support, your financial situation will also affect the cost of your services. To find out more, please contact our friendly team on 1800 852 772.

Yes, you can access privately funded aged care at home while you wait for Government funded supports.

Yes. Anyone who has received a Home Care Package or Support at Home budget can change home care providers if they are looking for a better fit to meet their needs. To transfer to a new provider you must notify your current provider and agree on the date that services will cease.

Many services can be partly or completely funded by the Government for older people who are approved to access Support at Home. Services Southern Cross Care delivers under Support at home include clinical care such as nursing and allied health, independence supports such as respite, transport and personal care, and Everyday living services such as cleaning, gardening and meals.

Support at Home does not cover cost of living expenses like rent, utilities and general groceries. It does not cover expenses that are funded through other programs either, such as medical costs that are part of Medicare. Care and accommodation in aged care homes is also not covered under Support at Home, as nursing homes are funded through a different program and financial model. For more information about living in one of Southern Cross Care’s aged care homes visit our Residential Care page.

If you need at home caring or nursing it is best to ask for an aged care assessment through My Aged Care first. This assessment will tell you whether you are eligible for Government-funded aged care services, or whether you will need to pay for the full cost of the services. Under Support at Home, home nursing care costs and one-on-one allied health service costs are fully funded by the Government. To ask for an assessment visit My Aged Care or call 1800 200 422.