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Home Care Packages

What is a Home Care Package?


A Home Care Package (HCP) provides Government-subsidised services that will help you to remain at home for as long as possible. HCPs also provide you with choice and flexibility for your care and support as each package is tailored to the individual.

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Levels of support


The Home Care Packages program has different levels of funding, but each level offers the same services. The only difference is that the higher levels of packages provide more frequent services.

For example;

  • Level 1 HCP supports people with basic care needs
  • Level 2 HCP supports people with low level care needs
  • Level 3 HCP supports people with intermediate care needs
  • Level 4 HCP supports people with high level care needs

If you do not qualify for a level 1 HCP you may be eligible for the Commonwealth Home Support Programme (CHSP) instead, which is the lowest level of Government subsidised services. The CHSP offers similar services, such as meal preparation, nursing, allied health support, respite, cleaning, home modifications and social support.

You can also choose to pay for home care services privately, particularly if you are not eligible for Government funded support or if you are waiting an approval for a Home Care Package.

Contact our team on 1800 852 772 to find out more.

Services available


So what services can you access with a Home Care Package?

There is a long list of support you may be able to receive with your HCP funding, including:

  • Regular cleaning, window washing, dishes and kitchen cleaning, laundry and ironing, tidying and home organisation
  • Lawn mowing, yard tidying, trimming and pruning, gutter cleaning, weeding and watering
  • Meal preparation and shopping
  • Showering, dressing and grooming
  • Social and wellbeing support
  • Exercise support and allied health services
  • Continence support
  • Massage and skin care
  • Medication management
  • Home modifications
  • Respite
  • Support to pay your bills and keep track of your finances

Each of these services will be delivered at a time that suits you, at a location that suits you, and in the way that you want. 

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To be eligible for a Home Care Package you need to have an assessment of your care needs.

The Aged Care Assessment Team (ACAT) in SA and the NT or Aged Care Assessment Service (ACAS) in VIC does the assessment.

A member of the ACAT or ACAS, who may be a doctor, nurse, social worker or other health professional, will meet you at home and talk about your needs.

They will then send you a letter about what the right services for your needs are and the level of care you require.

This letter will have referral codes for each of the different subsidised services you can use.

To apply for an assessment visit the My Aged Care website, or call 1800 200 422.



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Home Care Package Pricing

Our approach to Home Care Packages is simple - high-quality services, tailored to your needs and delivered by a team you can trust.

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What does home care cost?


Although HCPs provide you with Government-subsidised support, you are still required to contribute to the cost of your care - but only if you can afford it.

When you have applied for a HCP you will also have an assessment of your income, to see how much you can afford to pay towards the cost of your care.

There are three types of home care fees that make up the cost of care, and under each one you will only pay as much as you can afford:

  1. Basic daily fee - depending on the level of your HCP you may pay up to $12.75 for the basic daily fee (from 1 April 2024)
  2. Income-tested care fee - depending on your income assessment you may pay up to $36.60 per day towards the cost of your service (from 1 April 2024)
  3. Additional fees - these are fees for other services not covered by the HCP. You will not have to pay additional fees unless you have agreed that you want to pay them.

Call us on 1800 852 772 to discuss how these fees could apply to your situation.

Is Home Care available in your area?

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We provide quality Home Care services in the Northern Territory, South Australia and parts of Victoria including Eastern Melbourne and The Mornington Peninsula.

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